At Power Home Technologies our number one goal is to protect what matters most to you. Life is so very precious, and PHT strives to do everything we can to not only protect your home, but to also prevent medical emergencies like the heartbreaking, real life story below.
We are not sharing this story with you as a marketing effort. Instead, we hope to remind you how it is important to remember what you have, and what you can lose in a moment.
Our thoughts and prayers go out to this family. We have removed all names as a respect of privacy. This story is from one of PHT’s security consultants to the CEO of Power Home Technologies.
I met with a prospective customer to discuss additional upgrades to her already existing system, a medical pendant and monitored smoke detectors. She was extremely happy with our offer considering that she was paying $49.99 per month for her existing security system which only included burglary protection. We set the install up for a Thursday between 11 a.m. and 2 p.m.
The day of install, the customer called and left a detailed voice message stating that she was extremely sorry for the sudden notice, but she was experiencing a really bad headache and needed to reschedule. She also mentioned in her voicemail that this was quite odd because she never gets headaches.
After several failed attempts to get in touch with the customer, I heard from her and She, once again, apologized for the sudden notice and happily accepted our next install date. She was very excited for the new equipment to be installed.
I received a call from our PHT Customer Service Rep at the office stating that our technician was at the customer’s house. The rep told me that the customer’s car was there, but no one was answering. After calling the customer’s home and cell number, I told the technician to grab a quick lunch while I tried to reach the customer. At this point, I just assumed that she was no longer interested in our services.
About 20 minutes later, I tried the customer’s home number again. This time a man answered the phone and told me that the customer was not available and that he could take a message. I then introduced myself and explained the situation, and that’s when he told me that he was the customer’s son and that she had passed away late last night of an apparent heart failure.
I’m sharing this with you because out of my 20 years of selling security systems, I’ve never experienced a situation quite like this. My heart is heavy wondering if I could have done something differently. If only she would have had the medical pendant, would that have made a difference?
PHT Sales Rep